Shipping and Delivery

Shipping and Delivery

At Sofasoy, we aim to provide you with your beautiful, hand poured products as quickly as possible, however as each product is handmade by us, we ask all our customers to allow 5 working days for their product to be shipped.

Your products will be lovingly wrapped by us and expertly delivered by Royal Mail tracked delivery.

Lost/Damaged Items:  Any items shipped to you are wrapped carefully and well protected.  However, occasionally items can become damaged or get lost during shipping which is unfortunately out of our hands.  In the event that an item arrives to you damaged, we will send a new replacement out to you as soon as possible. If your order has not arrived after 10 working days, we will assist with locating this item.  If this is to no avail, a new item will be sent to you.

Returns

Returns:  In the unlikely event that you are unhappy with a product you’ve received, we will be happy to refund the cost of that item, following the item being returned to us in perfect condition.  Please note, we cannot cover the cost of any return shipping charges, unless the item you received was damaged or faulty.

See our Refunds and Returns document for full information.

Sofasoy Candles are on annual leave

Please note that any orders placed after Wednesday 10th April, will be shipped on Thursday 18th April when we reopen.